Terms & Conditions


Removals Bath


Quotations are valid for 90 days from the date of the quote being received.

If extra furniture or belongings are not declared and or are added to the move after receiving your quotation, and more time or vans and, or men are required than originally quoted to complete the job, further costs will be incurred.

Provisional Bookings

A provisional booking is not a confirmed booking.

We will do our best to advise if availability is running out for a date that might be provisionally booked.

Our services

We will put all furniture where the client requests as long as it is reasonable and safe to do so.

It is the client’s responsibility to make sure the furniture will fit into the new location and is in good condition to move without risk of damage. If the clients’ furniture does not fit into the new property, extra costs will be incurred if we have to transport to another location.

We can disconnect & reconnect washing machines & dishwashers as long as the correct fittings are present (usually a small charge for this). If there is a leak, we will not be held responsible for this, as it is a job for a qualified plumber. We will not remove kitchen work tops or any other kind of carpentry type work that may be required to enable appliances to fit in the new property.

We cannot disconnect gas cookers, light fittings or electrical appliances that are hard wired into the wall. This is the job of a qualified electrician.

Any furniture screwed to the wall like TV brackets, curtain rails, shelfing, light fittings and anything else, should be ready and disconnected by the customer prior to the move. We can remove from walls, but only with prior notice. This is a chargeable service and we will not be responsible for any repairs for filling that may be required after. It is the customer’s responsibility to disconnect and reconnect any TVs, stereos, computers, or any other electrical equipment. All furniture dismantling/assembly & disconnecting/connecting services must be agreed prior to the move. If we have to move white goods and or any furniture left behind by the previous occupants, additional charges will be incurred. Chipboard furniture can break easily, sometimes even when simply being lifted from the floor, we will not be responsible for any damage to this type of furniture.

We can move upright pianos but only from ground floor to ground floor. (we can move them up one or two steps) We can take furniture out of a window if required (client to arrange with a glazing company prior to the move) In the unlikely event of damage we are unable to accept liability.

If we are asked to move furniture around, ‘after’ placing it into the required room, extra costs can be incurred for the extra time taken.

If we are asked to move furniture that is already in the property, for example, a washing machine into the garage, a charge of £5 per item will be added.

If the time is after 6.30pm, we will be unable to build items such as wardrobes & bunkbeds or tv beds. (The reason for this being so later, would be mainly key waits or distance travelled).

Access Issues

All quotes are based on the information obtained at the house or video survey. Also by the description provided by the customer. If we arrive at the second property and the access is not how originally described, then additional charges will be added to the price. For example, if we get told the access is good, ie close, level, unobscured, but there are steps, steep slope or we have to park more than 20 meters away, additional costs will be incurred (as we would have required to supply an extra man or even require half a day extra, or simply take a few hours longer with the staff present).

Late Key Waiver

On the day of your move, sometimes things happen that are out of your control. Our late key waiver is designed to save you stress and money in the event that there is a delay in gaining access to your new property. This may be due to a delay in the vendor moving out of the property or in the transfer of money within the removal chain.

Our quotes do not include us waiting for keys past 2.30pm should there be a delay in receiving them on the day. Our removal team will wait outside your property up to 2.30pm, for no charge, however after 2.30pm, there will be a key waiting charge of £35 +vat per crew member, per hour or part thereof, up until the time we gain access.

For example, if keys are not received and we are unable to gain access until 4.45pm, with a 3 staff crew, there will be a charge of 2 hours per person (£210.00 in total). The charge for an hour, starts at 3.01pm. So, 3 crew at £35 per hour.

Our Late Key Waiver is charged at £90 + vat & can therefore save you money, should there be a delay beyond your control, but ultimately the choice is yours.

Please note: The late key waiver does not cover the event of us not being able to gain access to your property at all on your removal day. If keys are not received on your allocated moving day, then storage and re-delivery charges would apply.

On your removal day, the team will only be able to wait until 4.45pm for keys, after this time the banks or solicitors will not be able to complete on the sale/purchase due to banks closing, or the time that their working hours are up.

If you would like to add our Late Key Waiver to your booking, please contact us on 01225 684514, 01761 233127 or 07725829086. The waiver can be purchased anytime from the time of confirming your booking, up until one working day before your move.

If you would like to add the additional security offered by our Late Key Waiver to your booking, please indicate this in an email and we will amend the confirmation/invoice accordingly.


By agreeing to undertake the removal or storage we incur costs in preparing for it and may also lose the opportunity to undertake further work that would use the same resources. Because of this we may suffer loss if you cancel this contract or postpone its performance. The amount we will potentially lose will depend on when the cancellation and/or postponement occurs.

If you cancel or postpone more than 12 working days before the removal date, then there shall be no charge payable by you. If you cancel or postpone less than 12 working days but more than 7 working days before the removal date, then you shall pay to us a charge equivalent of 30% of the agreed removal cost.

If you cancel or postpone 7 working days or less before the removal date, then you shall pay to us a charge equivalent of 50% of the agreed removal cost.

If you cancel or postpone 5 working days or less before the removal date, then you shall pay us a charge equivalent to 75% of the agreed removal cost. If you cancel or postpone less than 3 working days before the removal date, then you shall pay us a charge equivalent to 100% of the agreed removal cost.

Customers packing and moving responsibilities

We always recommend using our professional comprehensive packing service, we can provide a quotation for this after your survey.

Items that have not been packed by us are not covered by our insurance. If customers choose to pack themselves, fragile items such as mirrors, pictures lamps etc should be adequately protected with bubble wrap or similar or it will not be covered on insurance as it is deemed not to be suitable for transit.

It is the customers’ responsibility to ensure that all items will fit into the new property. If you wish for us to move sofas or bulky furniture into the relevant rooms, but are unable to physically fit them in, we are able to offer storage at an additional fee if this is required, plus redelivery cost. Additionally, if the furniture is too large to get into or out of a tight entrance way or staircase for example, we cannot be responsible for any damage to walls etc. It is the customer’s responsibility to measure to new property so their existing furniture fits in safely.

TV’s or audio equipment or any other electrical equipment must be correctly packaged in a protected box. Electrical equipment that is not boxed is to be moved at the client’s risk. TV’s are to be proven to be working before we move them. We cannot be responsible for a TV that doesn’t work once placed in situ in the new property without doing this on a signed sheet.

Fridges and freezers should be emptied and ready to move. It is the customers’ responsibility to check everything in the property has been cleared prior to us leaving. If we have to come back and collect items forgotten, there will be an hourly rate charge of £60 + vat per hour.

The customer should remain on site throughout the removal unless agreed prior otherwise. Access inside and outside of your property should be made safe for our staff to walk back & forth carrying items. It is the customer’s responsibility to provide lighting in the dark evenings etc. If the job takes longer because of lack of light and safety, extra costs may be incurred.

Furniture dismantling & re-assembling

If we have to dismantle furniture not previously discussed, additional costs will be incurred.

We can dismantle and rebuild furniture as long as the furniture is designed withstand dismantling and handling. This has to be agreed & advised to do so prior to the move.

Please note flat pack furniture is not designed to be taken apart and rebuilt many times. Even the most experienced and careful of hands cannot help the cheap chipboard from chipping and connecting dowels failing. We will not be liable for the chipboard and dowels failing from dismantling or reassembly.

Flat pack furniture may lose original some stability even when correctly rebuilt. This is one of the reasons flat pack furniture is inexpensive to buy. We are not responsible if rebuilt furniture loses its original stability. Some furniture may have been glued or nailed and or may not be designed to be taken apart without damage. We will not be liable for damage to furniture that has been glued or nailed together when taking it apart. We reserve the right not to take it apart if we feel it may damage or risk not going together suitably.

Custom made furniture is not made to be disassembled. We can try to do this if requested but cannot take responsibility for any damage. Some furniture especially furniture that is old may damage just by taking it apart. We will not be liable for any damage to any furniture that is rotten, mouldy or not in a condition to dismantle.

Hourly rate jobs

Removals that are charged by the hour, will start when the vans arrive, and finish once the last item has been unloaded or when all customers’ requirements have been fulfilled, plus the drive time back to the depot.

Jobs outside of our area will have the drive time charged from leaving the depot to returning to the depot plus fuel @ £0.50p per mile (both ways) unless a fixed price has been agreed prior to the job date.

Please be aware, even though we will do our best to estimate job lengths, jobs may take longer than estimated. Moves will be charged for the time that they actually take to complete. Due to the nature of removals there are many factors that can increase job length that are out of our control. The main one being access from the van to the property, and the access inside the properties.

Items that we aren’t authorised to move. (insurance void)

Dangerous chemicals or hazardous substances, Toxic waste, paint tins, fuel and gas bottles, open bags of soil or cement, live animals, firearms, drugs or any other illegal items.

Sub-contracting work

We reserve the right to sub contract work which we have provided a quotation without notifying you. We use a small team of excellent experienced subcontractors to help with the workload. The subcontractors are carefully selected, and meet our high standards of professional work and follow our code of conduct.

Our Liability for loss or damage

Insurance is Included with all our moves. Our vans all have goods in transit Insurance of £30,000. Other than when it results from negligence on our part, we shall have no liability for loss or damage to the goods of any kind whatsoever.

In all cases the value of the goods for the purposes of this contract and determining our liability shall be the current replacement cost of each item making up the goods, with due allowance for age, wear and tear and depreciation. For the avoidance of doubt goods shall not be valued on a “new for old basis”. Reference to the value of the goods within these terms and conditions shall be construed in accordance with this clause. If goods are damaged beyond repair then our liability will be, at most, the value of the goods damaged beyond repair. If goods are damaged but can be repaired then our liability will be, at most, the repair cost. We shall not be liable for any diminution in value of the goods as a consequence of the repair.

A Valued inventory of items worth over £500 is to be completed prior to the removal. Proof of purchase (where available) is required. 45) Under no circumstances, other than provided for, shall our liability to you exceed £50 per item damaged up to a maximum of £30,000 for any one removal/storage contract.

For the avoidance of doubt where we have packed the goods in a wardrobe, drawer, case, box or other type of container, then the liability shall be £50 for the container and the items in it. We will pay a maximum of £50 per item that is damaged. The job form is to be checked at the end of the removal and the items damaged ‘yes’ or ‘no’ is to be circled & signed accordingly.

Damaged items must be reported to us no later than 3 days after moving in writing. £250 excess is to be paid for each claim.

Enhanced Insurance

46) Prior to the removal you may ask us to agree to accept enhanced liability for lost or damaged goods. Before we will accept enhanced liability, you must provide a written declaration of the total value of your goods to be removed/stored. We will calculate our additional charges for enhancing our liability on that declaration and the declared sum will be our maximum liability to you for the loss or damage of your goods. Where we agree to accept enhanced liability, this will be set-out in our Confirmation.

47) For certain removal destinations we will require you to complete and return to us a valued inventory of your goods, and any agreement to enhance our liability will be strictly conditional upon receipt of that valued inventory no later than the date upon which you pay the removal charges. If the total value of your goods on the valued inventory exceeds any declared value provided to us earlier then we shall treat that greater sum as the declared value and recalculate our charge for enhancing our liability.

48) Our enhanced liability is strictly conditional upon you paying, prior to the removal/storage of your goods, our additional charges for providing the enhanced liability facility. 49) In cases where we do agree to enhance our levels of liability the following shall apply: a) it shall not be necessary to establish that we have been negligent or responsible for damage or loss of goods. b) the £50 per item limit within clause 45 shall not apply, and the limit of our liability shall be the value of the particular items lost or damaged, up to the total declared value; c) clause 58(a) shall not apply and in respect of goods that we have not packed (as defined in clause 58) we will not be liable for the loss of any item or items where the box or other article into which they were packed is delivered.

51) The enhanced liability provided for by clause 46 is not insurance of your goods.


52) We shall not be responsible for any claim for loss or damage to the goods or for delay where the total claim amounts to less than a total of £100.
(a) Any claim is subject to £250.00 cost on each and every claim or series of claims arising out of any one event. This means that you will be responsible for this sum in the event of a claim.

53) Where any item forms part of a pair or set we shall not be liable for more than the value of that particular item, without reference to any special value which such item may have as part of a pair or set.

54) We shall not under any circumstances be responsible or liable for any consequential or indirect losses, including but not limited to loss of profits or lost opportunity. 55) We shall not under any circumstances be liable for the diminution in value of damaged goods which are repaired.

56) We will not be liable for losses arising from: (a) War, invasion, acts of foreign enemies, hostilities (whether declared or not), civil war, terrorism, rebellion and/or coup, Act of God, industrial action or other events outside our reasonable control; (b) Normal wear and tear, ageing, natural or gradual deterioration, leakage or evaporation; (c) Incidence of moths, vermin or similar infestation; (d) Cleaning, repairing or restoring, unless we agreed to do the work; (e) Electrical or mechanical derangement to any appliance or equipment unless there is evidence of external impact damage: (f) Any inherent defect in the goods; (g) Changes of atmospheric or climatic conditions; 57) We will not be liable for: (a) Loss or damage to the goods that occurs BEFORE we have taken possession, custody and control of the goods; (b) Loss or damage to the goods that occurs AFTER we have delivered or handed over the goods to you or to a party nominated by you;

58) Other than where we have packed and unpacked your goods (which includes goods packed in boxes, cases, cartons, luggage, wardrobes, drawers, or other type of container) we will not be liable for: a) the loss of these goods or any item or items comprising part of the these goods; b) damage to any item or items unless the outer-packaging has suffered external impact damage and the item or items were adequately packed and packaged to withstand normal handling.

59) We shall not be responsible or liable if you submit for removal or storage any of the goods listed at clause 6, without our agreement, in accordance with clause 7. Such goods shall be removed or stored entirely at your risk.

60) If we do agree, in accordance with clause 7, to remove or store any of the goods set out at clause 6 then our liability for loss and damage to them shall be limited as set out in clause 8. 61) No employee of ours shall be separately liable to you for any loss, damage or delay or other breach of this contract.

Delivery dates and delays in transit

62) Where we advise you that your goods are to be carried as a “part load” or a “groupage consignment” this means that they will be carried for at least part of the journey in a container or vehicle with the goods of third parties. In such cases any transit period stated by us will be provided for guidance only and shall not be binding.

63) Any transit periods expressed in days shall mean working days only and shall not include weekends or public holidays within the UK, at destination or in an intermediate transit country.

64) We shall not be responsible under any circumstance for losses incurred for missed/cancelled travel arrangements including flights where a part load is quoted/confirmed, it is advised that all travel arrangements and flights are made after goods have been collected.

65) If the collection or delivery of the goods is delayed or fails to take place at all we will, if the delay or failure arises from our negligence, pay your reasonable expenses that arise as a result of the delay or failure, such as but not limited to reasonable hotel costs. Under no circumstances shall we be responsible delays in delivery arising from the re-routing or delay in the voyage of an ocean-going vessel, whatever the reason for the delay or re-routing of the voyage.

66) Under no circumstances shall our liability for delay under clause 65 exceed a total of £1000. 67) Other than as set out in clauses 62 to 65 we shall not be responsible and shall not have to indemnify or compensate you in respect of any costs or losses arising from delay or failure to deliver.

68) If we are unable to deliver the goods we may take them into store. Other than where the delay results from our negligence the original removal and/or storage contract will then be fulfilled and any additional service(s), including storage and delivery, will be provided in accordance with these terms and conditions and at your expense.

Damage to items or property other than the goods being removed or stored

69) We will not be liable for any damage whether to premises, property or the goods as a result of moving goods under your express instruction, and against our advice where moving the goods in the manner instructed will inevitably cause damage.

70) In any event we shall only be liable for damage to premises or property, other than the goods being submitted for removal or storage, where such damage arises due to negligence on our part.

71) Where damage to premises or property, other than the goods being submitted for removal or storage, does occur we must ask that you inform us immediately and note the damage on the worksheet or delivery receipt. In the absence of such notification we will not be able to accept any liability for the damage.


When moving to storage it is advised that you are present to ensure the state of your goods on arrival to storage. We must be notified of any damage before the items are left in storage.

We take responsibility in the moving of your goods but once they are in storage (not our own storage facilities) our responsibility’s end. We cannot supply blankets for storage. Some storage containers are dirty and we cannot accept responsibility for dirt caused by the storage unit. (not our own storage facilities) We advise you to buy a mattress cover from us or the storage company and to ensure adequate protection for your goods once they have left the care of the removal vehicle. If you use another company to move you out of storage we cannot accept any damage they may cause. Likewise, if you use another storage company to move your goods into storage, and there is damage from previous, we are not liable for damage from another company.

Public Liability Insurance

We are covered up to One million pounds.

Our right to withold or dispose of the goods

77) We may keep hold of all or some of your goods until you have paid all the charges you owe us, even if the unpaid charges do not relate to those goods.

78) Furthermore we may sell all or some of your goods to recover any unpaid charges. We can only do this after giving you 30 days written notice that we intend to do so. If we do sell any of your goods, and the proceeds from the sale are greater than the amount you owe us, we will pay you any excess amount after deducting the cost of selling the goods.

Advice, Information and the basis of Agreement

79) In this document we set out the terms and conditions of the contract between us. Please do not rely on promises or claims, written or verbally made, that contradict the terms and conditions of this document. In the event of any apparent contradiction between these terms and conditions and a promise or claim made please refer to us for clarification.

Law and Jurisdiction

80) These terms and conditions and any contract entered by us shall be subject to English law and any claim arising from these terms and conditions or from any contract of removal or storage entered by us shall be subject to the exclusive jurisdiction of the English Courts.

81) If you have failed to provide an address in accordance with clause 23 or if you fail to respond to our correspondence then we shall be entitled to publish notices in an area from which the goods were removed. The publication of such notice shall be accepted as valid communication with you.

82) It is important that we both know what you have in store. Where we prepare an inventory of the goods taken into store and this is forwarded to you this must be checked. You must inform us, as soon as possible, of any inaccuracies. It shall be assumed that if you do not bring any inaccuracies to our attention within 7 days that you are in agreement with the contents of the inventory. The 7 day period can be extended if you request a time extension, within the 7 day period, and the same is confirmed in writing by us. We will not unreasonably refuse to grant such an extension of time.

83) We reserve the right to review our storage charges periodically. We will inform you of any change in the applicable rates by giving you notice in writing not less than 28 days before the change in rates. The new rates will apply from the end of that 28 day period.

84) We reserve the right to terminate the storage contract by giving you not less than 3 months notice in writing. If the goods have not been collected by you, or on your behalf, or delivered to you or to your order, by the time the storage contract terminates then the goods will thereafter only be held entirely at your risk and we will have no liability in respect of the same.

85) If you wish to terminate the storage contract you may do so by giving us not less than 14 days notice in writing. Storage charges will then be payable up to the end of the notice period or the date on which the goods are removed, whichever is the later. All charges must be paid up to date before the goods can be released. Once the charges are paid we will endeavour to release the goods at a time that is convenient to you.

86) If you decide to collect the goods rather than having them delivered then we reserve the right to charge a reasonable hand out charge for handing them over. You are reminded that our responsibility for the goods ends in accordance with clause 57. We must stress the importance of goods being properly checked by you on delivery or handing over to you or your representative.

Extra conditions that apply to foreign removals

87) The import of goods into many countries is heavily regulated. Unless we otherwise agree in writing it is your responsibility to complete all necessary documentation and obtain relevant permissions, permits, licences, customs documents or anything else necessary for the import and clearance of your goods.

88) Where your goods are to be carried by sea you may become liable for General Average contribution (that is the costs incurred to preserve the carrying vessel and cargo in certain circumstances), salvage costs and costs of forward transmission. Unless we have agreed to enhanced liability in accordance with clauses 46 to 49 we shall not be liable to you for any liability whatsoever or howsoever arising, including by our negligence, that you may incur for salvage, General Average or forwarding costs.

89) We will not accept liability for goods confiscated, seized or removed by Customs Authorities, or similar bodies and Government Agencies other than in circumstances where such confiscation, seizure or removal occurs due to our negligence.

90) You will be responsible for and obliged to pay on demand for any costs, charges (including but not limited to storage charges), expenses, fines, penalties or similar cost incurred during the import, customs or similar procedure unless they were incurred as a consequence of negligence on our part in obtaining or arranging any permission, permit, licence or customs document for which we had agreed in writing to obtain or arrange.


91) The provisions contained in this contract are considered fair and reasonable by the parties but if any provision shall be found to be unenforceable but would be valid if any part of it were deleted or modified, the provision shall apply with such modifications as may be necessary to make it valid and effective.

Agreement to proceed

92) By ticking the accept box on the quote form, and/or email confirmation, you are agreeing to all of our terms & conditions.