FAQs

Frequently Asked Questions

We need to carry out a survey of your property so that we can view the contents to be moved, assess the furniture dismantle and re-assembly requirements, view the access to the property, calculate how many boxes you require, and of course introduce our company to you, It also enables us to note what furniture covers and equipment will be required for your move.
You will receive a quotation by email within two working days of your survey. If you require the quotation more urgently or via post, please let our surveyor know.
Yes of course. We can carry out your house removal at the weekend, although we can be more limited in terms of staff availability at the weekend, so it is best to check our availability first. We don’t work Sundays. There may be a premium for Bank Holiday moves. Note: If buying and selling, completion only takes place during the week, unless of course, you already own the second property.
Our prices are tailored to your requirements. Our Bronze service supplies you with the removal vehicle(s), crew, and includes travelling, furniture covers, wardrobe boxes, and floor protection, if required. You may choose to include extra services such as assembly and storage as well.
We are, all of our boxes are reused where possible and recycled when they are no longer usable. We also purchase boxes made from recycled materials.

There are some items that professional removal companies won’t pack or sometimes even transport.

Dangerous Items

  • Nail polish remover.
  • Paints and paint thinner.
  • Lighter fluid.
  • Petrol.
  • Fireworks.
  • Oxygen bottles.
  • Propane Cylinders.
  • Motor oil.

Typically, for a standard 1-bedroom property, it takes between 2 to 3 hours for a team of two packers to properly handle your belongings. For a bigger place, like a 3-bedroom house, a team of three movers will need between 4 and 5 hours to pack your goods onto the vans. Depending on access of course.

When you get moving quotes, arrange for the removal companies to visit your property before moving day. … In extreme cases, a door frame or window will need to be removed or a banister taken down in order to get items out of your property. You will have to arrange for a professional glazing company prior to the move date.

Three-bedroom home: Assuming there are four people living here, you’ll need to consider packing up three wardrobes worth of four people’s belongings, as well as a living area, kitchen, and miscellaneous rooms. We suggest about 20 small boxes, 20 medium boxes, 10 large boxes, and 4-5 wardrobe boxes.

We have piano wheels and trained staff for moving upright pianos. We recommend you get your piano re tuned after every move. We need to know what the access is like at both properties.
Removals are usually booked around 7-14 days before the removal takes place. This is generally the time given between exchange and completion, although sometimes it can be more, or sometimes even less. Although as much notice as possible is always preferred. Of course, we can take short notice bookings, it entirely depends on our availability. It’s best to call us to check our latest availability for your date.
We recommend not to book your house removal until you are sure everything is in place with the sale and purchase of your house, as cancellation charges will apply and can be expensive. You may be given a provisional date from your solicitor, but from our experience this can get pushed back for various reasons, and until you have exchanged contracts, your completion date is not confirmed. We recommend you book us once you have exchanged contracts. We cannot hold dates until your date is confirmed and your payment or deposit received.
Around 70% of our customers choose us to pack for them. Moving can be busy and stressful, and your home could take you days, if not weeks, to fully pack – whereas we are experts at packing, we are solely there to pack for you, and therefore it takes us a lot less time. We will come to you a day or two before your move and have everything professionally packed for you – leaving out any essentials you need for the night. There is also no need to worry about how to pack certain items, as we have all the expertise and materials to take care of this for you. We have great packages to choose from. (Gold & Platinum)

 How to Prepare for Professional Movers:

  1. Create a Moving Inventory Checklist.
  2. Label the Boxes.
  3. Know What Items Professional Packers and Movers Won’t Move.
  4. Buy Packing Supplies.
  5. Get Rid Of All The Stuff You Won’t Need.
  6. Plan For Your Children And Pets.
  7. Prepare Your Essentials Box.
  8. Give Cash Tips to Your Movers and Packers.

When do I have to pay for my removal? Most removal companies will ask for payment in full in advance of your move, A 25% deposit is required to secure the date.

The balance 2 days before move day.

It is very important to show the removal companies, all the plants inside and out. Plants take up the most room in the back of a removal van.

If there is a delay then staff costs can increase. These extra costs are covered by implementing a ‘ Waiting Time ‘ charge. If you are concerned that this possible charge will impact upon you then very often your removal company will offer a Waiting Time Waiver.

Disassemble what you can – not all furniture items should be dismantled when moving. However, for those that can be dismantled, we highly recommend doing so before the move. Furniture pieces that usually need to be taken apart include bed frames, wardrobes, tables and modular sofas. You can arrange for the moving company to do this for you for an extra cost.